Fiona Charles teaches organizations to manage their software testing risk, and IT practitioners project skills “beyond process”—hands-on practical skills essential to thrive and excel on any kind of software project. An expert test consultant and manager, she has been immersed in the action through 30+ years of challenging projects across the business spectrum on both sides of the Atlantic. Throughout her career, Fiona has advocated, designed, implemented and taught pragmatic and humane practices to deliver software worth having. Fiona publishes articles and blog posts, and she conducts experiential workshops at international conferences and in-house for clients. She is the co-founder (with Anne-Marie Charrett), of Speak Easy, a volunteer organization whose goal is to increase gender diversity and help new speakers find their voices at tech conferences. Contact Fiona via her website www.quality-intelligence.com, and follow her on twitter @FionaCCharles.